We are so very excited to be reopening our Clinic on Monday June 15th as part of Phase 2. There are a few changes that are going to look slightly different as we reopen our services. Please read our Clinic Policies for your upcoming appointments with us.
These guidelines have been put in place with the safety of clients and staff as our primary focus.
– There is an online pre-screen/waiver
that needs to be filled out within 24 hours of your appointment. Please fill it online or you will need to fill it out upon arrival.
-Upon arrival for your appointment please call us at 780-464-0335 to let us know you arrived. Please stay in your vehicle until you receive a call to come up for your appointment. If you do not have a cell phone please come to the door and knock.
-Please leave all unnecessary belongings in your vehicle
– We have had to remove the refreshment area and soft coverings for sanitation purposes so no spa bedding for hydrafacials, etc.
-Upon entry, you will be asked to immediately sanitize your hands and put on a mask. This mask will be required to be worn for the duration of your visit (unless removing for the service itself on the facial area). If you are feeling unwell at any point and need to remove the mask please notify your service provider.
-You can bring your own mask as well
– Our Staff will also be required to wear a mask
– Appointment times and bookings are more spaced apart so please be patient with us as we catch up with 3 months of services.
– No walk-ins at this time, we ask you to please call ahead
– Please come alone for your appointment. We have capacity restrictions that have to be adhered to being that there are two clinics adjoining each other
– Please do not come earlier than 5 min to your appointment, we want to avoid clients sitting in the waiting areas.
Thank you for your understanding of these new changes and we really look forward to seeing you in a safe clinic environment.
Take care and stay tuned for updates on the website or through our social media accounts.
Sincerely, The Urban Spa Team
We offer state of the art treatments for both face and body. Our professional staff works with you to understand your needs in order to create a personalized treatment plan. This ensures maximum results and client satisfaction.